EXECUTIVE SUMMARY

• ½ to 1 day informative program
• Designed for managers, supervisors and their employees
• Provides a comprehensive guide to assist participants in the art of listening effectively to customers, team members, audience members and management
• Active and passive listening techniques as well as verbal and non-verbal communication skills are addressed
• Participants will be versed in the art of listening effectively

COURSE OVERVIEW

This 1 day program is designed to provide employees, supervisors and managers an extensive coverage of personal dynamic listening skills, using the InScape Publishing Listening Skills Profile System. Participants will learn how to improve their listening skills in order to maximize performance. Listening and basic communication skills are discussed and practiced through role-playing and practical exercises. At course completion, participants will have a thorough understanding about their own listening habits and how to improve their listening skills.

COURSE BENEFITS

Our Listening Skills Program helps people in your organization:

• Discover their preferred listening approach
• Learn more effective ways of listening
• Overcome communication barriers and reduce conflict
• Match listening approaches to the needs of the situation for total communication and business results
• Improve Customer Service by improving Listening Skills
• Understand and utilize non verbal communication more effectively
• Create and Employ A Personal Effective Listening Improvement Plan

COMMENTS FROM COURSE PARTICIPANTS

"Your listening skills profile really opened my eyes!"

"I never knew what I wasn't hearing before!"

"I can use the body language information with my kids."

PRESENTATION OBJECTIVES

At the end of this presentation of "Listentication, The Art Of Hearing What Is Said And Seeing What You Hear", participants will:

• Understand The Seven Primary Modes Of Perception.
• Recognize the Four Types of Listeners.
• Utilize The Four Ingredients Of Active Listening.
• Recognize Six Examples Of Non-Verbal Communication.
• Describe The Emotional Behaviors Critical To Effective Listening.
• Create and Employ A Personal Effective Listening Improvement Plan.

COURSE LENGTH AND LOCATION

This program can be done in a 4 or 8 hour block. An 8 hour program is recommended for the greatest impact on your organization and in order to be accomplished with horses. We can do the course at your location or at an off site conference facility.

PROGRAM TOPICS

Section 1 - Listentication Basics

Businesses And Effective Listening Skills
Listening Statistics
A Self-Evaluation Listening Profile
Reasons Why We Don't Listen
Why Should I Listen?
Other Factors In Sending And Receiving Messages
The Primary Modes Of Perception
Why Become Better Listeners?

Section 2 - The Recipe & Rewards Of Good Listening

Four Ingredients Of Active Listening
Acquire The Message
Comprehend The Message
Assess The Message
Reply To The Message
Listening Technique
The Daydreaming Listener
The Submissive Listener
The Fault Finding Listener
The Involved Listener
How To Become A More Effective Listener
Top Ten Tips For Listening

Section 3 - Non-Verbal Communication

Non-Verbal Retention Study
7 Ingredients To Successful Non-Verbal Communication
Positive Listening Behaviors
Emotional "Hot Button" Behaviors
Thoughts On Body Language
How To Inspire Confidence Non-Verbally
Non-Verbalcommunications - What Do They Mean?

Section 4 - Listentication Summary

Active Listening Techniques
Understanding Active Listening Behaviors
Six Messages In Every Communication
Develop Good Listening Habits
Personal Effective Listening Improvement Plan

Call us at 254.290.3446 or email us to book this course.

"Rosiness is not a worse windowpane than gloomy gray when viewing the world."