Listentication: Hearing What is Said, and Seeing What You Hear!

EXECUTIVE SUMMARY

• ½ to 1 day informative program

• Designed for managers, supervisors and their employees

• Provides a comprehensive guide to assist participants in the art of listening effectively to customers, team members, audience members and management

• Active and passive listening techniques as well as verbal and non-verbal communication skills are addressed

• Participants will be versed in the art of listening effectively

COURSE OVERVIEW

This 1 day program is designed to provide employees, supervisors and managers an extensive coverage of personal dynamic listening skills, using the InScape Publishing Listening Skills Profile System. Participants will learn how to improve their listening skills in order to maximize performance. Listening and basic communication skills are discussed and practiced through role-playing and practical exercises. At course completion, participants will have a thorough understanding about their own listening habits and how to improve their listening skills.

COURSE BENEFITS

Our Listening Skills Program helps people in your organization:

• Discover their preferred listening approach
• Learn more effective ways of listening
• Overcome communication barriers and reduce conflict
• Match listening approaches to the needs of the situation for total communication and business results
• Improve Customer Service by improving Listening Skills
• Understand and utilize non verbal communication more effectively
• Create and Employ A Personal Effective Listening Improvement Plan

COMMENTS FROM COURSE PARTICIPANTS

"Your listening skills profile really opened my eyes!"

John Williams, Optimist Club

"I never knew what I wasn't hearing before!"

Carla Baxter, 1st Cavalry Division Officer's Wives Club

"I can use the body language information with my kids."

Brenda Phillips, District 25, Toastmasters International

PRESENTATION OBJECTIVES

At the end of this presentation of "Listentication, The Art Of Hearing What Is Said And Seeing What You Hear", participants will:

• Understand The Seven Primary Modes Of Perception.
• Recognize the Four Types of Listeners.
• Utilize The Four Ingredients Of Active Listening.
• Recognize Six Examples Of Non-Verbal Communication.
• Describe The Emotional Behaviors Critical To Effective Listening.
• Create and Employ A Personal Effective Listening Improvement Plan.

COURSE LENGTH AND LOCATION

This program can be done in a 4 or 8 hour block. An 8 hour program is recommended for the greatest impact on your organization and in order to be accomplished with horses. We can do the course at your location or at an off site conference facility.

PROGRAM TOPICS

Section 1 - Listentication Basics

• Businesses And Effective Listening Skills
  
• Listening Statistics
  
• A Self-Evaluation Listening Profile
  
• Reasons Why We Don't Listen
  
• Why Should I Listen?
  
• Other Factors In Sending And Receiving Messages
  
• The Primary Modes Of Perception
  
• Why Become Better Listeners?

Section 2 - The Recipe & Rewards Of Good Listening

• Four Ingredients Of Active Listening
  
• Acquire The Message
  
• Comprehend The Message
  
• Assess The Message
  
• Reply To The Message
  
• Listening Technique
  
• The Daydreaming Listener
  
• The Submissive Listener
  
• The Fault Finding Listener
  
• The Involved Listener
  
• How To Become A More Effective Listener
  
• Top Ten Tips For Listening

Section 3 - Non-Verbal Communication

• Non-Verbal Retention Study
  
• 7 Ingredients To Successful Non-Verbal Communication
  
• Positive Listening Behaviors
  
• Emotional "Hot Button" Behaviors
  
• Thoughts On Body Language
  
• How To Inspire Confidence Non-Verbally
  
• Non-Verbalcommunications - What Do They Mean?

Section 4 - Listentication Summary

• Active Listening Techniques
  
• Understanding Active Listening Behaviors
  
• Six Messages In Every Communication
  
• Develop Good Listening Habits
  
• Personal Effective Listening Improvement Plan