Presently, Innovative Horizons offers 12 courses within our curriculum catalog.

Training Management & Staff Development Essential Skills in Adult Training This 4 day program is designed to provide new trainers a solid base in developing and presenting quality training programs. It is also designed as an effective refresher for the more experienced trainer. Read more... "The very best in the business. A 'Top Gun' trainer!" Douglas Ballard, Private First Class, USA, 4th Infantry Division On the Job Training for Managers & Supervisors This 3 day program is designed for organizations with no formal training department to provide managers and supervisors with the basics of developing and presenting quality on-the-job training (OJT) programs to their employees.Read more... Advanced Skills for the Professional Trainer This 8 day program is designed to provide new trainers an extensive guide to assist them in developing and presenting quality training programs. At course completion, participants will be able to thoroughly prepare for and deliver an effective training program according to the training principles discussed and practiced during the sessions. Read more...

Communication Skills Listentication: Hearing What is Said, and Seeing What You Hear! Our most popular program, this 1 day program is designed to provide employees, supervisors and managers an extensive coverage of personal dynamic listening skills, using the InScape Publishing Listening Skills Profile System. Read more... Talking, Speaking and Communicating ... Developing Successful Communication Skills in the Workplace and at Home This 3 day program is designed to provide managers, supervisors and their employees an extensive guide to successfully enhance their customer service skills by improving their communication and listening skills. Read more... Telephone Skills: Terrific Telephone Customer Service This 1 day program is designed to assist employees who spend most of their time dealing with telephonic customer service or as receptionists in dealing professionally in a telephonic environment. Read more... "The whole hour was a delight! Most impressive was your ability to touch and involve your audience directly; your amazing visual aids and your quick sense of humor!" Benne Willerman, Facilitator, Texas Intensive English Program

Leadership Skills Keys to Leadership & Supervision: The Dimensions of Leadership This 2 day program is designed to provide managers, supervisors and trainers an extensive guide to assist them in supervision techniques from line to mid-management supervision. Read more... Meeting Facilitation: Key Factors in Facilitation This 1 day program is designed to provide managers and supervisors an extensive guide to assist them in successfully facilitating meetings. Read more... "Your consistent exemplary performance and professional approach in support of our organization clearly mark you as a superior performer." Thomas Andrew, Colonel, U.S. Air Force, Commander Time Management: The Time Is Now! This 1 day program is designed to provide employees, managers and supervisors an extensive guide to assist them in managing time more effectively. At the end of this course, participants will learn of their own time management strengths and weaknesses, develop skills to improve personal time management techniques and be able to effectively apply time management tools and strategies. Read more...

Interpersonal and Professional Service Skills Customer Service: Professional Service Works This 2 day program is designed to provide employees, supervisors and managers in customer service departments and/or situations, an extensive guide to manage and maintain effective customer service. Read more... "You were able to teach a complex subject in a clear, concise and understandable method to all students, regardless of rank and abilities." Jess Wilkins, Training Director EER Systems Conflict Management: How to Deal With Difficult People This 1 - 2 day program is designed to provide managers, supervisors and their employees a positive direction in managing difficult people. Techniques and methods of handling difficult customers and team members are covered. At course completion, participants will be able to discover ways to deal with difficult customers, employees, and peers. Read more... Team Building: It’s All About Empowerment This 2 day program is designed to provide managers, supervisors, and trainers an extensive guide to assist them in building, facilitating, and empowering teams. Read more...

To schedule courses or for additional information, please contact us at 254.290.3446 or email us at info@innovativehorizons.com.